These Terms of Service govern your access to, browsing of, and commercial use of the official Picnicwindguard website (www.picnicwindguard.com) and all physical goods offered under the Picnicwindguard brand, which is owned, operated, and legally administered by PICNIC TIME NZ LIMITED.
By accessing this website, initiating a transaction, or placing a commercial purchase order, customers explicitly acknowledge, understand, and agree to be bound by these Terms of Service in their entirety.
1. Corporate & Regulatory Information
- Brand Identity: Picnicwindguard
- Legal Corporate Entity: PICNIC TIME NZ LIMITED
- New Zealand Company Registration Number: 8610348
- New Zealand Business Number (NZBN): 9429051084264
- Registered Office Address: 18 Link Drive, Wairau Valley, Auckland 0627, New Zealand
- Integrated Fulfilment & Warehouse Facility: 18 Link Drive, Wairau Valley, Auckland 0627, New Zealand
- Official Corporate Email: windproof@picnicwindguard.com
- Business Telephone: +64 96002536
- Official Website: www.picnicwindguard.com
2. Order Acceptance and Contract Formation
All purchase orders submitted through this website constitute an offer to purchase and are subject to formal verification, availability check, and legal acceptance by PICNIC TIME NZ LIMITED.
Customers maintain sole statutory responsibility for providing comprehensive, accurate, and fully updated information during the checkout and ordering workflow, including complete delivery details, full legal names, and valid contact metadata. Contract formation is finalised only upon the issuance of an official Order Dispatch Confirmation email by our system.
3. Pricing, Inaccuracies, and Payment Security
All commercial prices displayed across our storefront are denominated and presented in the applicable local currency indicated during the final checkout procedure.
While we strive for absolute accuracy, PICNIC TIME NZ LIMITED reserves the right to rectify obvious pricing errors, administrative inaccuracies, or manifest information inconsistencies displayed on the website before an order enters our fulfilment workflow. In the rare event that an order must be cancelled due to an erroneous pricing listing, PICNIC TIME NZ LIMITED will immediately notify the customer and execute a comprehensive, full refund of all captured funds directly back to the customer’s original method of payment.
4. Shipping, Logistics, and Delivery Timeframes
Picnicwindguard provides dedicated international delivery services for customers located within supported European and United Kingdom regions.
All shipping and logistics operations are executed via premier, internationally recognised tier-one carriers, including priority services managed through DHL, FedEx, UPS Priority, and equivalent postal distribution networks.
- Estimated Delivery Window: Generally 5–10 business days following formal order dispatch.
- Automated Logistics Tracking: Tracking parameters and real-time transit updates are automatically transmitted to the customer’s authorised email address at critical operational milestones, including:
- Order Dispatch and Carrier Handover Confirmation.
- Arrival at International Logistics & Customs Processing Hubs.
- Local Delivery Hub Sorting & Progress Milestones.
- Final Delivery Completion Notifications.
All quoted delivery periods represent realistic professional estimates. Actual transit timelines may vary depending on uncontrollable operational variables, regional customs clearances, local postal backlogs, or force majeure events outside our direct administrative control.
Where a shipment significantly exceeds the standard delivery window, PICNIC TIME NZ LIMITED will immediately launch a formal logistically traceable investigation with the respective carrier. If the carrier definitively confirms the consignment as lost or untraceable in transit, PICNIC TIME NZ LIMITED will promptly implement an equitable resolution, providing the customer with either:
- A premium expedited replacement shipment dispatched at our cost; or
- A comprehensive, 100% full refund of the total purchase price.
5. Transfer of Risk and Physical Possession
For all customers purchasing within applicable European and United Kingdom markets, the legal risk of accidental loss, damage, or deterioration of the goods transfers exclusively to the customer only when the consumer, or a designated third party authorised by the consumer for receipt purposes, takes physical possession of the tangible products.
Nothing contained within these Terms shall be construed, interpreted, or applied in a manner that restricts, limits, or derogates from any mandatory consumer statutory guarantees applicable under the consumer protection laws of the customer’s place of residence.
6. EU/UK Statutory Right of Withdrawal & Returns
In strict compliance with the European Consumer Rights Directive and aligned United Kingdom consumer protection frameworks, customers residing within supported European regions maintain a statutory right to withdraw from their purchase contract, without providing justification, within fourteen (14) calendar days commencing from the date on which physical possession of the goods is acquired.
- To Exercise the Right of Withdrawal: The customer must issue an explicit, unambiguous notification to our dedicated support team via: windproof@picnicwindguard.com.
- Return Conditions: Withdrawn items must be returned to our designated repository in a clean, complete, unadulterated, and resalable condition, accompanied by all original packaging and verified order credentials.
- Refund Framework: Valid refunds arising from the lawful exercise of withdrawal rights will be fully processed and executed within fourteen (14) days from the date we receive the returned goods back into inventory, or receive definitive, verifiable tracking proof of return shipment. All refunds are issued strictly via the original payment method utilized during checkout.
7. Damaged, Defective, or Non-Conforming Items
If a customer receives a product that is damaged during transit or contains a material manufacturing defect upon initial arrival, they must contact our customer support team via email (windproof@picnicwindguard.com) within a reasonable period following delivery. To facilitate an expedited claim assessment, the customer must provide clear, unedited visual evidence (high-resolution photographs and/or unboxing footage) clearly demonstrating the defect or damage.
Upon successful review and verification of the non-conformity by our compliance team, PICNIC TIME NZ LIMITED will issue a swift remedy, which may include:
- The dispatch of a brand-new, exact product replacement; or
- The execution of a full refund for the affected item’s purchase value.
For verified damaged components, PICNIC TIME NZ LIMITED retains sole administrative discretion to waive the physical return requirement to minimize customer inconvenience.
8. Customer Communications & Data Validation
Customers agree to maintain and provide highly accurate, functional, and active contact parameters for all order-related administrative communications. PICNIC TIME NZ LIMITED will utilize these communication channels strictly to transmit:
- Transactional Order Confirmations and Digital Invoices.
- Logistics, Tracking, and Transit Status Updates.
- Direct Customer Service Responses and Technical Enquiries.
- Crucial Operational and Product Advisories relevant to an active purchase.
9. Strict Limitation of Liability
Nothing within these Terms of Service shall operate to exclude, restrict, or modify any statutory consumer guarantees, conditions, or rights that cannot be lawfully excluded or limited under prevailing New Zealand or international consumer protection legislation.
To the maximum extent permitted by applicable law, PICNIC TIME NZ LIMITED, its directors, or its operational affiliates shall not be held liable for any indirect, incidental, special, or consequential commercial losses arising from circumstances or logistical bottlenecks completely outside our reasonable sphere of operational control.
10. Governing Law and Dispute Resolution
These Terms of Service, along with all associated commercial transactions, shall be exclusively governed by, construed, and enforced in accordance with the laws of New Zealand.
Notwithstanding the foregoing, where mandatory local consumer protection requirements and statutory rights of the customer’s actual country of residence apply, those mandatory consumer rights shall take legal precedence and cannot be lawfully bypassed by this choice of law.
11. Legal and Regulatory Contact Information
For any formal enquiries, legal clarifications, or rights requests regarding these Terms of Service, please contact our administrative office directly at:
- Corporate Entity: PICNIC TIME NZ LIMITED
- Postal & Corporate Address: 18 Link Drive, Wairau Valley, Auckland 0627, New Zealand
- Dedicated Compliance Email: windproof@picnicwindguard.com
- Telephone Hotline: +64 96002536
- Official E-Commerce Portal: www.picnicwindguard.com
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